- The IGeneX Advantage
- Tests and Panels
- Understanding the Test
Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
We collect information from you when you respond to a survey or fill out a form.
Any of the information we collect from you may be used in one of the following ways:
To improve our website.
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service.
Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We
will not distribute your personal information to outside parties without your consent.
HIPAA PRIVACY NOTICE FOR IGeneX, Inc. – May 2017
THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED.
IGeneX, Inc. is committed to treating and using protected health information about you responsibly. This Notice of Health Information Practices describes the personal information we collect, and how and when we use or disclose that information. It also describes your rights as they relate to your protected health information.
Each time we receive samples for you, a record is made. Typically, this record contains personal information such as address, birth date, credit card information, referring physician, diagnosis codes, insurance provider, and clinical history. This information, referred to as your patient record, serves as a:
Understanding what is in your medical record and how your health information is used helps you to: ensure its accuracy, better understand who, what, when, where, and why others may access your health information, and make more informed decisions when authorizing disclosures to others.
Your health record is the physical property of IGeneX, Inc. Your test results will be delivered to your referring physician. You may receive a copy of your test results if you request them, per the Patient’s Access Rule.
You have the right to:
IGeneX, Inc. is required to:
We reserve the right to change our practices and to make the new provisions effective for all protected health information we maintain.
We will not use or disclose your health information without your authorization, except as described in this notice. We will also discontinue use or disclosure of your health information after we receive a written cancellation of the authorization according to the procedures included in the authorization.
If you have questions or would like additional information, you may contact the HIPAA Privacy Officer for IGeneX, Inc. at 800/832-3200.
If you believe your rights have been violated, you can file a complaint with the HIPAA Privacy Officer, or with the Office for Civil Rights. For the OCR address in your Region, you may visit their website www.hhs.gov.
There are numerous options for reporting your complaint to them: OCR Portal, e-mail, form, etc.
We will use your health information for Treatment. For
Your test results will be sent directly to your referring physician to determine your course of treatment.
We will use your health information for Payment. For
A bill will be sent to you for submission to your insurance carrier. The information on the bill and accompanying information may include information that identifies you, as well as your diagnosis. Communication with your Insurance Carrier may be necessary to expedite payment to you.
We will use your health information for Health Operations. For
This includes normal activities of IGeneX, Inc. such as quality control improvements or reporting of results as required by some State agencies. Statistical research may be compiled using results from patients tested here at the laboratory.
Except for the special circumstances listed below, IGeneX, Inc. will not disclose your patient record unless you provide written authorization. PHI will not be sold at any time.
IGeneX, Inc. may disclose your patient record without your authorization in the following circumstances:
You have the right to receive a copy of your laboratory test results. Within 30 days after our receipt of your request, you will receive a copy of the completed laboratory report from IGeneX unless an exception applies. Exceptions include a determination by a licensed health care professional that the access requested is reasonably likely to endanger the life or safety of you or another person, and our inability to provide access to the PHI within 30 days, in which case we may extend the response time for an additional 30 days if we provide you with a written statement of the reasons for the delay and the date by which access will be provided. You have the right to access and receive your PHI in an electronic format if it is readily producible in such a format.